Something not working, or an idea for ShellPal? Email hello@shellpal.app. We read everything and usually reply within a few days.
It helps to include your iPhone model, iOS version and the app version (at the bottom of the app’s Settings). Please don’t send anything you wouldn’t want us to see, like payment details.
My turtles aren’t showing on my other device
ShellPal syncs through iCloud, so both devices need to be signed in to the same Apple Account with iCloud turned on for the app (Settings → your name → iCloud). Syncing can take a few minutes, and happens faster with the app open and Wi-Fi on. The app’s Settings show the current sync status.
Reminders aren’t arriving
- Check that notifications are allowed for ShellPal in Settings → Notifications → ShellPal.
- Check that the reminder is turned on for that care activity in the app.
- Focus modes can hold notifications back. Allow ShellPal in your Focus settings.
- A reminder fires when something is due, based on when you last logged it. Logging it early moves the next reminder.
If you log care on another device, the reminder on this iPhone updates once the app has synced here, so one may occasionally arrive for something already done.
Restoring or cancelling a subscription
To unlock Premium on a new device or after reinstalling, tap Restore Purchases in the app’s Settings, signed in with the Apple Account you subscribed with. To cancel, go to Settings → your name → Subscriptions. For refunds, visit reportaproblem.apple.com.
Deleting my data
Delete a turtle from its profile to remove it and its history everywhere. To remove everything, delete the app, then go to Settings → your name → iCloud → Manage Account Storage → ShellPal and delete its data. There’s no account to close, because there isn’t one. See the Privacy Policy for more.
My turtle seems unwell
Please contact a reptile vet. ShellPal’s mood only shows how up to date care is in the app, and nothing in the app is veterinary advice.